View Remittance
If you have received a Payment Reference, you can use it to access the associated remittance.
To view a remittance:
Enter the Payment Reference.
Enter the email address associated with the remittance.
Click View Remittance.
Once the details have been entered successfully, the remittance will be displayed.
The Remittance Advice page provides a summary of the payment and the invoices included in it.
A. Download Remittance - You can download a copy of the remittance for your records in either PDF or CSV format.
B. Remittance Details - View the key details of the payment, including Provider Details, Payment Information, Invoice Breakdown and Payment Summary.
Check Invoice Status
The Provider Portal also allows you to check the current status of invoices
To access your invoices, select Check Invoice Statuses and enter your email address and click "Send Verification"
A login/verification code will then be sent to your email address. Retrieve the code from your email and enter it into the portal, then click Access Invoices.
Once you have successfully logged in, you will be taken to the Invoices tab.
Invoices Tab
The Invoices tab provides an overview of your invoices and their current processing statuses.
You can use the available options to:
A. Search for an invoice – Use the search bar to find a specific invoice.
B. Filter by status – Filter your invoices to view invoices at a particular stage of processing (Received, Pending, Paid, Approved or Rejected)
C. View a remittance – Where a remittance is available, select View Remittance to open it in a new browser tab.
This makes it easier to keep track of invoices and identify their current status.
Service Agreements
The Service Agreements section provides access to the Service Agreement information available to you through the Provider Portal.
You can use this section to review the Service Agreement information associated with your provider account.
Bank Information
The Bank Info section allows you to access the bank account information associated with your provider account and view any required bank verification.
Bank verification helps confirm that the bank account details held for your provider account are correct.
View your bank account information.
Check whether your bank details have been verified.
Note : Bank verification cannot be completed directly through the Bank Info section. If verification is required, you will need to complete it using the verification link sent to your email address.
For a step-by-step guide on completing the bank verification process, see How to Verify Your Bank Details (For Providers) knowledge article, link here