A Delta appears when the invoice total does not match the total amount of the invoice lines that have been processed.
For example, let’s use the invoice below:
The invoice total is $65, but the $15 line has been rejected, leaving only the $50 line marked as paid. This means there is a $15 difference between the invoice total and the amount that has been processed, which is why a $15 Delta is showing.
How to resolve an invoice with Delta?
There are two ways you can resolve this, depending on what you would like to do:
If you want to pay the Full amount as per Invoice
If you still want to pay the full $65, you can resubmit the rejected $15 line. Once the line is successfully processed and paid by the NDIS, the invoice total and processed lines should match and you should be able to create the ABA
If you want to pay only the amount that has been processed/paid to you
If you only want to pay the $50 that has already been processed, you can update the invoice total from $65 to $50.
Simply update the Total field and save the changes.
Note: Updating the invoice total to a lower amount will result in underpaying the provider. It's best to review the invoice carefully before making this change.
If you decide to proceed with the underpayment, we also recommend letting the provider know that you’ll only be paying the adjusted amount.
Once the invoice total matches the processed lines, the Delta should be resolved and you can proceed with creating the ABA.
We recommend checking and resolving all Deltas before creating an ABA. This helps make sure the amount you're paying matches the invoice lines that have been processed.
If you need to proceed with creating an ABA while there are still invoices with Deltas, you can also place those invoices with Delta on hold. This will separate them from the invoices that are ready to be paid, allowing you to create the ABA for the invoices without Deltas first. You can then come back to the invoices on hold and resolve their Deltas afterwards.
We strong strongly advise resolving these deltas before ABA creation to ensure no issues are encountered.
How to check for Deltas before creating an ABA
Normally you won't be able to create an Invoice with Delta that is too material. But if you'd like to check your Deltas before creating an ABA to make sure everything you're paying is correct.
You can check the amount shown underneath Payment Ready at the top of the page.
However, this figure may not always show the full picture.
For example, if you have:
One invoice with a +$10 Delta
Another invoice with a -$10 Delta
These will cancel each other out, so the summary may show $0.00, even though both invoices still have Deltas.
To make sure you don't miss any, You can also sort the invoices by Delta by clicking the Delta column header. This allows you to easily view and review invoices with negative or positive Deltas.
