BPAY payments are processed differently from standard provider payments in Caresquare. Because BPAY payments do not have a BSB and account number, they cannot be included in an ABA file.
Instead, the BPAY payment needs to be made manually outside of Caresquare. Once the payment has been completed, you can record the payment in Caresquare by marking the invoice as Settled Externally.
Processing a BPAY Payment
1. Identify the BPAY invoice
Once the invoice has been processed and is in the Payment Ready tab, you may notice that the BSB and Account fields do not contain any details.
Because there are no BSB and account details, the Create ABA button will be unavailable for the BPAY invoice.
2. Make the BPAY payment manually
Since the invoice cannot be included in an ABA file, you will need to make the BPAY payment manually through your banking platform using the BPAY details provided for the payment.
Note: The BPAY payment must be completed outside of Caresquare before marking the invoice as settled.
3. Mark the invoice as Settled Externally
Once the BPAY payment has been successfully made:
In the Payment Ready tab, select the relevant invoice.
Click the three-dot menu (...).
Select Settled Externally.
Please note: Once an invoice is marked as Settled Externally, Caresquare will not generate a Remittance Advice for that payment.