From here, you can see which invoices are ready to be submitted, identify claims that have been flagged, monitor pending claims, and review claims that have already been processed.
The Claims page is divided into four main tabs:
New – Invoices that are ready to be submitted for claiming
Flagged – Claims that have been submitted but require attention
Pending – Claims that have been submitted and are awaiting processing, including Manual Claims
Processed – Claims that have completed processing and are grouped by their current payment status
NEW
The New tab shows invoices that are ready to be submitted as claims.
These are invoices that have moved through the invoice workflow and are now ready for claiming. From here, you can review the invoices and submit them for claiming.
FLAGGED
The Flagged tab shows invoices that have been submitted for claiming but have been flagged by Caresquare as having a possible issue that may require review.
These flags are designed to bring potential issues to your attention so you can review the invoice and determine whether any action is required before the claim proceeds.
PENDING
The Pending tab shows claims that have been submitted and are currently awaiting processing and payment from the NDIS.
This section has two tabs:
Pending
The Pending tab contains claims that have been submitted and are still pending.
Manual Claims
The Manual Claims tab contains claims that have been manually submitted or that's been processed as Manual Claim.
PROCESSED
The Processed tab shows claims that have completed the claiming process.
Claims are grouped into different statuses, allowing you to easily review the outcome of processed claims:
Payment Ready – Claims that are ready for payment.
Partially Ready – Claims where only part of the claim is ready for payment.
Partially Paid – Claims where only part of the amount has been paid.
Rejected – Claims that have been rejected.
On Hold – Claims that are currently on hold.
Cancelled – Claims that have been cancelled.
Quick overview
Tab | What you'll find |
New | Invoices ready to be submitted for claiming |
Flagged | Submitted claims that have been flagged and need attention |
Pending | Submitted claims that are still pending, including Manual Claims |
Processed | Claims that have been processed, grouped by their payment or claim status |