Statuses :
Undelivered
The email was not successfully sent to the recipient.
Bounced
The email reached the recipient’s server but was rejected.
Delivered
The email was successfully delivered to the recipient’s inbox.
Opened
The recipient has opened the email.
Clicked
The recipient clicked within the email.
Unknown
The email was sent, but the system cannot confirm its status. Common reasons:
Recipient’s security or privacy settings block tracking
Email client prevents open/click tracking
External filters restrict status updates
Just click on the 'Check delivery status' in the audit log or the status within the email.
Summary
Undelivered / Bounced → Email did not reach the recipient
Delivered → Email reached the inbox
Opened / Clicked → Recipient engaged with the email
Unknown → Email sent, but status cannot be tracked